Refund policy

FOR CUSTOMERS.

ONCE YOUR ORDER IS PLACED AND SHIPPED, MAISON MAGENTA CANNOT OFFER CANCELLATIONS OR REFUNDS, BUT SIZE EXCHANGES ARE POSSIBLE.

WE DO OFFER EXCHANGES FOR SIZE, PROVIDED THE ITEM IS RETURNED IN ITS ORIGINAL CONDITION AND, IF POSSIBLE, WITH THE ORIGINAL TAG STILL CAREFULLY ATTACHED (MM022 - SERIES).

DEFECTIVE ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH ALL INCLUDED ACCESSORIES. RETURNS OR EXCHANGES THAT DO NOT MEET THESE REQUIREMENTS WILL BE DENIED AND FORFEITED. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. THERE IS NO RESTOCKING FEE FOR EXCHANGES.

MAISON MAGENTA OFFERS EXCHANGES FOR SIZE ONLY. EXCHANGES THAT DO NOT MEET THESE CRITERIA WILL BE DENIED AND FORFEITED. RETURN LABELS ARE PROVIDED FOR U.S. ORDERS ONLY. ALL INTERNATIONAL EXCHANGES ARE RESPONSIBLE FOR ALL SHIPPING COSTS.

PLEASE CONTACT US VIA THE CONTACT PAGE ON OUR WEBSITE BEFORE SENDING ANY ITEM FOR A SIZE EXCHANGE. WE WILL PROVIDE INSTRUCTIONS TO ENSURE YOUR EXCHANGE IS PROCESSED SMOOTHLY.

MAISON MAGENTA