Shipping policy

ALL ORDERS ARE PROCESSED WITHIN 1-6 BUSINESS DAYS.

PLEASE NOTE THAT DURING SALE SEASONS, ORDERS MAY EXPERIENCE A SLIGHT DELAY DUE TO AN INCREASE IN ORDER VOLUME. MAISON MAGENTA WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES, OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL. ONCE AN ORDER HAS BEEN SHIPPED, IT IS NO LONGER POSSIBLE TO CHANGE THE DELIVERY ADDRESS. PLEASE DOUBLE-CHECK THAT YOUR SHIPPING ADDRESS IS CORRECT BEFORE COMPLETING YOUR PURCHASE.

SHIPPING CARRIERS
SHIPPING CARRIERS ARE SELECTED BASED ON THE MOST EFFICIENT DELIVERY METHOD FOR EACH ORDER. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS DUTIES AND/OR BROKERAGE FEES, IN ADDITION TO SHIPPING COSTS, WHICH WILL BE CALCULATED DURING CHECKOUT. ALL CALIFORNIA RESIDENTS WILL BE SUBJECT TO SALES TAX, AS DETERMINED BY THE STATE OF CALIFORNIA AND/OR THE COUNTY TO WHICH YOUR ORDER IS SHIPPED.

 

LOST OR STOLEN PACKAGES

MAISON MAGENTA IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT THE CARRIER DIRECTLY TO OPEN AN INVESTIGATION. MAISON MAGENTA WILL NOT REPLACE ANY MISSING PACKAGES.